SERVICE TERMS & CONDITIONS

1. Who We Are

Urbanscape SEO Agency (“we,” “us,” or “our“) is a digital marketing agency that offers search engine optimization (SEO), link‑building, content strategy, and related consulting services. Our main website is https://urbanscapeseo.com/ (the “Site“).

2. Acceptance of These Terms

By accessing the Site, purchasing any plan, or otherwise engaging our services (collectively, the “Services”), you (the “Client,” “you,” or “your“) confirm that you:

Are at least 18 years old and legally able to enter into contracts; and
Have read, understood, and agree to be bound by these Terms & Conditions (“Terms”).

If you disagree, please refrain from using the Site or purchasing our Services.

3. Service Plans & Payment

Monthly Billing. All plans are billed in advance on a recurring monthly basis. The day you first subscribe becomes your recurring Billing Day.
Payment Methods. We accept the payment methods displayed at checkout (e.g., credit card, Stripe). You authorize us to charge your selected method on each Billing Day.
No Refunds. Because we begin work immediately on each Billing Day, all payments are final and non‑refundable.
Late or Failed Payments. If a payment is declined or overdue, we may pause or cancel Services until the account is brought current.

4. Cancellation Policy

You may cancel for any reason by emailing at least thirty (30) calendar days before your next Billing Day. Your plan remains active until the end of the current paid month; no prorated refunds are offered.

5. What You Can Expect (No Ranking Guarantees)

We follow industry best practices to improve your organic search performance. However, search‑engine algorithms and competition are outside our control, so we do not guarantee specific rankings, traffic volumes, or sales outcomes.

6. Your Responsibilities

To help us do our job, you agree to:

Provide timely access to your website, CMS, analytics, and any other platforms we reasonably need;
Supply accurate information, creative assets, and feedback within requested timeframes; and
Avoid activities (e.g., buying spam links) that could conflict with our SEO strategy.

7. Intellectual Property

Pre‑existing IP. Each party retains rights to IP it owned before working together.
Deliverables. Once you’ve paid all related invoices, we assign you full rights to the SEO deliverables created specifically for you—except our internal templates, software, or third‑party assets, which remain with their respective owners.

8. Confidentiality

We’ll treat your non‑public business information as confidential and expect you to do the same with ours. This obligation survives for three (3) years after disclosure.

9. Limitation of Liability

To the fullest extent permitted by law:

We won’t be liable for lost profits, lost data, or any indirect, incidental, or consequential damages; and
Our total liability under these Terms won’t exceed the fees you paid during the three (3) months before the claim arose.

10. Acceptable Use of the Site

You agree not to:

Use the Site or Services for illegal, harmful, or misleading purposes;
Introduce malware or attempt to undermine security; or
Copy, sell, or misrepresent our content or branding without permission.

11. Changes to These Terms

We may update these Terms from time to time. If we do, we’ll post the revised version on this page and update the “Last Updated” date. Continuing to use the Site or Services after changes take effect means you accept the new Terms.

12. Governing Law & Dispute Resolution

These Terms and any dispute or claim (contractual or non‑contractual) arising out of, or in connection with, the Site, the Services, or these Terms shall be governed by and construed in accordance with the laws in force in the Emirate of Dubai and the applicable federal laws of the United Arab Emirates, without regard to conflict‑of‑laws principles.

The Parties shall first seek to resolve any disagreement amicably through good‑faith negotiations within thirty (30) calendar days of written notice of the dispute. If the dispute remains unresolved after this period, it shall be submitted to the exclusive jurisdiction of the Courts of Dubai, United Arab Emirates (excluding the courts of the Dubai International Financial Centre), and each Party irrevocably submits to the venue and personal jurisdiction of those courts.

Nothing in this Section prevents either Party from applying to any court of competent jurisdiction for urgent injunctive relief to protect intellectual property rights or confidential information.

13. Contact Us

To reduce spam, we do not publish a public support email on this page.

Existing clients – Please contact us from the email address you already have on file (simply reply to any previous message from us or use your client portal). Your request will be routed to the correct team automatically.
New visitors – Kindly submit your query via the secure contact form on the Site and we’ll respond within two (2) business days.